Well, you know that old adage, anything that can go wrong will go wrong? Yesterday was that kind of day. The kind of day that really makes you believe in Murphy’s law.
Waking up, everything seemed fine. K went to the gym in the morning as usual. We were excited because we were going to go on a short trip to get mud flaps that he ordered from the dealership where he bought his car installed on his car.
We don’t live in the same city as the dealership, so it was going to be a little road trip for us. First, however, we had a few errands to run. After he got back from the gym, we both got ready for the day and headed out to the car, ready to stop by the bank, get lunch, and take the recycling to the recycling center. We got in his car, he put the key fob in the ignition, pushed, and the lights came on, but the engine didn’t turn over. He held it there for a moment and finally it started. That was weird, we thought. He went to put the car in gear and nothing. It wouldn’t budge. It was totally stuck in park. I told him to turn off the car and start it again. He pushed the fob and it was stuck in the ignition. Very weird. I managed to wriggle it out and we started the process over. The engine turned over eventually, but we were still stuck in park and the key fob was stuck in the ignition. Finally, after over an hour of googling and scouring the manual, we gave up and called the dealership. We knew we had to cancel our appointment to install the mud flaps.
After discussing the problem with a kind man at the dealership, he suggested that we call the local dealership, which was only about a mile from our home. He was very friendly, as is everyone at our usual dealership, he gave us the number and we called. The guy at the local Volkswagen dealership couldn’t understand what my boyfriend was saying, which pissed me off from the get go. I took over the phone, explained the problem, and he gave us the number of a tow truck. The toy truck finally came and since the car was stuck in park, he literally had to drag the car up onto the tow truck, scraping the front on the asphalt and burning the wheels on the way up. K and I were both cringing, but eventually it was on the truck and on its way to the shop. We followed it there.
The people seemed friendly and we left it there so they could figure out the problem. We left, finished our errands with my car, and then waited patiently to hear something back from the dealership. Nothing. Eventually K checked his phone and there was a missed call, but no voice mail. We thought it was weird, so we stopped by the dealership where the car was getting fixed nearby. The guy who we talked to on the phone met us and explained that it took 2.5 hours to diagnose the problem, but they figured out it was a wire that had come unplugged in the gear box. The person working on the car had to take out the center console to get to it. There was supposedly nothing wrong with the car except that this came unplugged. We thought it was ok, so we went to the cashier to check out. They tried to charge us $294!!! We were more than livid. We argued and I got really aggressive and talked them down to a $100 bill, which was still annoying, but much more reasonable.
The man told us that we had to just wait about 10 minutes more before they finished “washing” the car, which is something they do for every service.
We waited and waited and finally started to get worried when nearly an hour passed. K went back to the service department to see what the hold up was. The guy told us that when they were driving the car out of the car wash, it wouldn’t go out of park again! The same problem as before! They hadn’t fixed it at all, were going to charge us a ridiculous amount for doing nothing, and then failed to be courteous and inform us of the recurring problem. I was steaming, K was more than ticked off, and we ended up having to leave the car there until Monday, when they would “try” to get to it! Not to mention, they didn’t even offer a loaner vehicle or anything for the meantime.
I have never been treated so poorly at any business ever! Volkswagen, you need to investigate this place because it is totally shady and should not be carrying your name. I have already filed a complaint with the BBB.
We got home, exhausted as hell, and then had to get ready to go to a party that evening. We left, both thinking that we remembered where it was from a previous visit. We ended up turning off the highway too early and got lost for nearly an hour. Luckily, we were only fashionably late to the party, but needless to say, I had a few drinks and so did K. Our nerves were beyond frazzled. We went home and slept very, very well that night. I am still kind of exhausted.
I’m sorry that this post is so long, but I just had to vent! Thank you for listening